Privacy Policy

1) Scope

This policy applies to personal information we collect through: (a) our website forms, checkouts, and account-related features; and (b) device or ecosystem integration requests (for example, requests to check compatibility). If we provide additional or specialized disclosures for a specific feature, those disclosures apply in addition to this policy.

2) Personal information we collect

• Contact details: name, email address, phone number, and any information you provide in messages or support requests.
• Lead and request details: compatibility request details, device/ecosystem preferences, and any other details you enter in forms.
• Purchase and order information (if you buy): order details, delivery information, and transaction details required to fulfill online sales.
• Communications: information included in emails, chats, and other correspondence with you.
• Online identifiers and cookies: technical identifiers and information collected via cookies or similar technologies when used in connection with personal information.
• Audio/video/sensor data (only if applicable): if a feature we offer collects audio, video, or sensor data, we will describe the specific categories and purposes in the relevant disclosure before collection.

We only collect audio/video/sensor data where it is enabled by a feature you use, and where we provide appropriate notice and applicable consent where required.

3) Purposes for collecting, using, and disclosing personal information

We process personal information to:

• provide and operate the website and services;
• respond to inquiries, manage leads, and provide support;
• evaluate and fulfill device/ecosystem compatibility requests and integration steps;
• process orders, arrange delivery, and administer transactions for online sales; and
• maintain security, prevent fraud, and improve our services.

If our operations collect, use, or disclose personal information, we will follow PIPEDA’s consent and accountability requirements and provide meaningful notice about the purposes of processing. Citation: Personal Information Protection and Electronic Documents Act.

4) Cookies and similar technologies

We may use cookies or similar tracking technologies in connection with personal information to understand how our website is used, improve performance, and support features. We provide privacy disclosures and a consent/choice mechanism appropriate to the nature and purpose of the tracking.

Citation: Personal Information Protection and Electronic Documents Act.

5) Software installation / automated actions

If any landing page, embedded scripts, or widgets trigger actions such as installing software or enabling significant tracking, CASL consent requirements may apply. Where applicable, we will obtain proper consent and handle consent appropriately.

Citation: An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act.

6) When we share personal information

We may share personal information with service providers and business partners that help us operate our website and fulfill requests (for example, payment/order processing, delivery support, hosting, analytics, or customer support). We also may share information when required to comply with law or to protect our rights.

Where we share personal information, we remain accountable for appropriate safeguarding and appropriate processing consistent with applicable law.

7) Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy (including to provide requested services, complete transactions, maintain records for legal and business purposes, and resolve disputes), unless a longer retention period is required or permitted by law.

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse. No method of transmission or storage is fully secure, but we work to reduce risk.

9) Your choices, access, and deletion

Depending on the nature of the information and applicable legal requirements, you may be able to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion or withdrawal of consent where applicable; and
• manage cookie/online tracking choices using the available consent/choice mechanism.

For device and ecosystem integrations, you can typically control data sharing through app/device settings and integration permissions. If you tell us what integration you used, we can help you with available options.

To make a privacy request, contact us using the details in the “Contact” section below.

10) Online sales pre-contract information

If you purchase products online, we will provide the required pre-contract information, including supplier identity and business address and related delivery arrangements as applicable under Canada’s internet sales contract information framework.

Citation: internet sales contract.

11) Ads and landing page relevance

If you arrive via advertising, we aim to ensure the landing page experience is usable and relevant and does not mismatch the ad’s content (including destination alignment).